Doctor's Technician (PEG NC)

As a Doctor's Technician, you will provide outstanding customer service to patients while fostering a strong partnership to ensure an exceptional customer experience. You will work in a dynamic environment where you will be proactive in sharing great ideas to improve the business. You will be responsible for delivering an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics, and initiatives.

What You Will Do

Your main responsibilities will include greeting patients as they enter the store, identifying patients' needs, providing information about available products and services, answering customers' inquiries, gathering necessary information, scheduling and confirming appointments, assisting with patient complaint resolution, and maintaining patient records confidential and secure in accordance with HIPAA requirements.

Why It Might Be a Fit

We are looking for someone with a passion for customer satisfaction, a positive demeanor, and the ability to multitask, prioritize, and be flexible with changing business needs in a team environment. You will be driven by results and have the skills necessary to communicate effectively with a diverse group of people.

Requirements

• Associate's degree or advanced certification beyond a high school diploma
• 2+ years of experience delivering outstanding customer service to patients and/or customers
• Skills necessary to communicate effectively with a diverse group of people
• Ability to multitask, prioritize, and be flexible with changing business needs in a team environment
• Schedule flexibility (work hours will be determined based on business needs)
• Optical experience is a plus

Benefits

• Medical, dental, and prescription drug coverage
• Company-paid life and short-term disability coverage
• Free eyeglasses
• Identity theft protection
• Pet insurance
• Paid time off that increases with seniority
• Professional development and promotion opportunities
• Employee Assistance Program (EAP)
• Competitive variable compensation opportunities and commission on sales