Role OverviewThe Doctor's Technician will provide outstanding customer service to patients, foster a strong partnership to ensure an exceptional customer experience, and collaborate with other team members to accomplish store goals, clinical metrics, and initiatives.
What You Will Do
Deliver an outstanding patient experience, greet patients, answer customers' inquiries, schedule and confirm appointments, assist with patient complaint resolution, and maintain patient records confidential and secure.
Why It Might Be a Fit
You will be proactive in sharing great ideas to improve the business, enjoy great benefits, and have opportunities for professional development and promotion.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service
- Ability to communicate effectively with a diverse group of people
- Passion for customer satisfaction and positive demeanor
- Problem solving skills to address potential patients' concerns or rebuttals
- Ability to multitask, prioritize, and be flexible with changing business needs
- Schedule flexibility (work hours will be determined based on business needs)
- Enjoy working with technology and curious about current innovations
- Optical experience is a plus
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee Assistance Program (EAP)
- Competitive variable compensation opportunities and commission on sales
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