Role OverviewThe Doctor's Technician will provide outstanding customer service to all patients while fostering a strong partnership to ensure an exceptional customer experience. The role will also require effective communication with the supervising PEG physician for all direction and guidance with regards to patient care within their store.
What You Will Do
Provide customer service, greet patients, identify patients' needs, schedule and confirm appointments, assist with patient complaint resolution, maintain patient records, and perform basic housekeeping duties.
Why It Might Be a Fit
The ideal candidate will have a passion for customer satisfaction, maintain a positive demeanor, and be proactive in problem-solving skills to address potential patients' concerns or rebuttals.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Skills necessary to communicate effectively with a diverse group of people
- Ability to multitask, prioritize, and be flexible with changing business needs in a team environment
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee Assistance Program (EAP)
- Competitive variable compensation opportunities and commission on sales
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