Role OverviewAs a Doctor's Technician, you will provide outstanding customer service to patients while fostering a strong partnership to ensure an exceptional customer experience. You will work in a dynamic and flexible environment where you can share your ideas to improve the business.
What You Will Do
You will greet patients, identify their needs, and provide information about available products and services. You will also schedule and confirm appointments, assist with patient complaint resolution, and maintain patient records confidential and secure.
Why It Might Be a Fit
You will have the opportunity to work with an amazing team, enjoy great benefits, and have professional development and promotion opportunities.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Ability to communicate effectively with a diverse group of people
- Passion for customer satisfaction and positive demeanor
- Proactive problem-solving skills
- Ability to multitask, prioritize, and be flexible with changing business needs
- Schedule flexibility
- Enjoy working with technology and curious about current innovations
- Optical experience is a plus
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee Assistance Program (EAP)
- Competitive variable compensation opportunities and commission on sales
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