DOD RESERVATION CENTER AGENT-SEASONAL

Navy Exchange
Jacksonville, FL
Category Customer Service
Job Description
Supports the operation of a full-service contact call center responsible for assisting eligible guests of the NEXCOM Hospitality Group NHG and other Department of Defense DoD Lodging Programs with securing lodging accommodations throughout the world.

Requirements

  • Provides worldwide support for travel accommodations related to NHG and other DoD lodging agencies.
  • Responds to inquiries and assists customers via phone email and social media.
  • Reviews guests eligibility status classification to determine privileges of those seeking lodging accommodations.
  • Maintains appropriate documentation while adhering to Personally Identifiable Information PII and Payment Card Industry PCI requirements.
  • Utilizes an automated system to make reservations for authorized guests.
  • Coordinates efforts with respective DoD lodging agency front desk representatives or management to address guest inquiries and or resolve issues.
  • Handles referral of group reservations for special functions such as meetings reservist groups reunions conventions etc to the applicable DoD lodging agency as appropriate.
  • Provides friendly professional and personalized service at all times.
  • Adapts to change working in a 24 7 environment requiring flexibility to meet unexpected demands.
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