DoD Safe Helpline Shift Manager (3pm - 11pm ET, Tuesday through Saturday)

Requirements

• Bachelor's degree in social work, psychology or relevant field.
• Crisis hotline/intervention or related experience.
• Previous supervisory/management experience.
• Excellent English-language communication skills (oral and written).
• 2+ years' experience working or volunteering in a social services field, preferably crisis intervention services.
• 2+ years' experience managing paid staff, preferably in environments with multiple work shifts.
• Ability to type a minimum of 35 wpm with accuracy, and demonstrate ease of use with technology including instant messaging.
• Ability to work under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities.
• Ability to foster teamwork, work cooperatively, and effectively with others to resolve problems, and make decisions that enhance the program's effectiveness.
• Ability to lead, positively influence others to achieve results that are in the best interest of the program/organization.
• Ability to solve problems and deal with a wide range of situations.
• Ability to interpret a variety of instructions written and oral.
• Ability to exercise good judgment when faced with complex decisions.
• Resiliently positive and energetic attitude, with the ability to successfully work on a team and independently.
• Willingness and ability to work a non-traditional schedule which includes evenings and/or weekends/holidays.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Employee assistance
• 403(b) retirement savings plan
• Paid vacation
• Sick leave
• Paid holidays
• Bonus week