Role OverviewThe Domestic Operations Support Agent I is responsible for reviewing daily reports for AIT stations and Agents, monitoring trends, and addressing past due issues. The role involves identifying solutions for on-time performance and Cartage Manual compliance, assisting agents with training and portal usage, and resolving agent escalations between AIT and Agent.
What You Will Do
Responsibilities include working on training and assistance with agents on the MyAIT for partners portal, identifying root causes for agent escalation issues, reviewing On Time Reports for AIT Stations, and maintaining goal of 5% for outstanding POD's.
Why It Might Be a Fit
This role requires strong verbal and written communication skills, proficiency in Microsoft Office suite, excellent customer service and interpersonal skills, and a strong work ethic and professional demeanor.
Requirements
- High School Diploma Required
- 1+ years Customer Service Experience Required
- 1+ years Freight Forwarding industry experience Preferred
- 1+ years Trucking or Cartage related work experience Preferred
Benefits
- Medical
- Prescription
- Health Savings Account
- Flexible Spending Accounts
- Dental
- Vision
- Life
- AD&D
- Disability
- Supplemental Health
- Employee Support
- Paid Parental Leave
- Pet Insurance
- 401(k)
- Tuition Reimbursement
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