Role OverviewThe Donor Experience Manager will lead initiatives to create an exceptional donor experience across centers and mobile blood drives. They will listen to donor feedback, analyze data, and develop new processes to improve the donor journey.
What You Will Do
The Donor Experience Manager will lead donor experience initiatives, listen to donor feedback, improve the donor journey, and partner with frontline teams to reinforce exceptional customer service.
Why It Might Be a Fit
The ideal candidate will be a strategic, engaging leader who enjoys bringing people together and making a measurable difference. They will have strong people skills, strategic thinking, and the ability to turn ideas into action.
Requirements
- Bachelor's degree or equivalent combination of education and experience
- Previous project management experience
- Customer service experience
- Ability to analyze donor feedback, surveys, and key performance metrics
- Strong strategic thinking, leadership, and problem-solving abilities
- Excellent written and verbal communication skills
- Outgoing, engaging, and collaborative communication style
- Strong computer skills, including Microsoft Word, Excel, PowerPoint, and training software
- Flexibility to meet changing operational needs
- Must be at least 21 years of age
- Valid driver's license required
- Must be able to provide an MVR with zero points and no moving or traffic violations within the past three years
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long term disability
- 401(k)
- Paid-time off
- Holiday pay
- Annual tuition reimbursement ($5,000)
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