Role OverviewAs a Draft and Dispute Specialist at Pioneer Federal Credit Union, you will be responsible for processing debit/credit, Zelle, draft, and ACH disputes, as well as providing support to the Payment Services team. You will work with little to no supervision and be responsible for maintaining compliance requirements.
What You Will Do
Your main day-to-day responsibilities will include processing disputes, inputting and tracking disputes, giving and removing provisional credit, and sending compliance letters. You will also answer calls, IMs, and emails from other branches, departments, or membership regarding disputes.
Why It Might Be a Fit
To be successful in this role, you will need to have excellent communication skills, strong attention to detail, and the ability to work independently while supporting a team environment. You will also need to be able to learn and utilize new programs and processes.
Requirements
- Minimum one year of similar or related experience
- A high school education or GED
- Excellent communication skills
- Excellent organizational and data entry skills with strong attention to details and accuracy
- Ability to work independently while supporting a team environment
Benefits
- Excellent compensation package starting at $19.25 (DOE)
- 8% Employer Matching dollar-for-dollar 401(k) program after Year One
- Health, dental, and vision insurance
- Pioneer pays a minimum of 80% of the premiums for team members and dependents
- 12 paid holidays
- Up to 16 days of Paid Time Off in Year One
- Birthday and Work Anniversary Floating Holidays
- PTO accrual increases with Pioneer seniority
- Up to $300 in Interest-free Wardrobe Salary Advance
- Up to $2,000 in Interest-free Technology Salary Advance
- Up to $1,000 Interest-free Wellness Advance
- Up to $2,300 in Tuition reimbursement per semester
- Childcare reimbursement up to $100 per child per month
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