Role OverviewThe Dual Hotel Operations Manager is responsible for the day-to-day operation of both the Homewood Suites by Hilton Fort Wayne and Hilton Garden Inn Fort Wayne. This position supports the General Manager in delivering exceptional guest experiences, maximizing financial performance, maintaining brand standards, and developing associates.
What You Will Do
Oversee daily operations of Front Office, Housekeeping, Breakfast/F&B, and Maintenance departments at both properties. Serve as Manager on Duty and provide hands-on operational support. Ensure compliance with Hilton brand standards, safety requirements, and company policies.
Why It Might Be a Fit
Foster a culture of hospitality and guest engagement. Resolve guest concerns promptly and professionally. Monitor and improve guest satisfaction metrics, including Stay Experience scores and online reviews.
Requirements
- Minimum 3 years hotel supervisory or management experience required.
- Hilton brand experience preferred.
- Experience in select-service and extended-stay operations strongly preferred.
- Previous experience as Assistant General Manager, Operations Manager, or Department Head preferred.
Benefits
- Medical, Dental, and Vision Insurance
- Short-Term and Long-Term Disability
- 401(k) Retirement Plan
- Term Life and AD&D Insurance
- Employee Incentive Program
- Voluntary Life Insurance (self, spouse, child)
- Accident, Critical Illness, Hospital Indemnity
- Hotel Stay Perks (Marriott, Hilton)
- Educational Reimbursement
- Paid Time Off
- Manager in Training Program (where applicable)
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