Role OverviewThe Virginia Department of Veterans Services (DVS) is seeking a Technical Support Analyst 3 to provide onsite desktop, technical, hardware, software, network, and end-user support.
What You Will Do
Provide onsite technical support for desktops, laptops, peripherals, mobile devices, applications, phones, and network equipment.
Why It Might Be a Fit
The ideal candidate will have 3+ years of experience with McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products, as well as excellent customer service, communication, problem-solving, organizational, and time-management skills.
Requirements
- 3+ years of experience with McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products
- 3+ years of experience providing basic IT presentation setup and support using related equipment and software
- 3+ years of experience setting up, configuring, maintaining, and troubleshooting PC desktops, laptops, printers, scanners, and related peripheral devices
- 3+ years of experience supporting Windows operating systems, Microsoft Office/Microsoft 365, Internet web browsers, antivirus software, and other business applications
- 3+ years of experience setting up, configuring, and troubleshooting mobile devices
- 3+ years of experience with IT inventory control and reporting
- 3+ years of experience providing IT staff or end-user training in person or through electronic media
- 3+ years of experience configuring and troubleshooting analog and digital phone systems
- 3+ years of experience installing, administering, troubleshooting, and providing training for computer applications
- 3+ years of experience providing professional customer support and communicating effectively with customers, team members, and support vendors
- 3+ years of experience troubleshooting technical issues and using available resources to assess and resolve problems in a timely manner
- 3+ years of experience creating clear technical documentation covering technical issues, solutions, and procedures
- Working knowledge of LAN/WAN environments, including TCP/IP, DNS, DHCP, and related network concepts
- Working knowledge of network and IT security
- Experience configuring, managing, and troubleshooting routers, switches, and wireless access points
- Experience documenting system changes, updating training and system documentation, and creating procedures for technical solutions
- Excellent customer service, communication, problem-solving, organizational, and time-management skills
- Professional and courteous attitude when working with customers, team members, vendors, and other stakeholders
- Ability to work independently and as part of a team
- Ability to lift up to 50 lbs. frequently
- Ability to perform repetitive physical activities, including standing, sitting, reaching, lifting, walking, bending, and climbing
- Valid driver's license and clean driving record
- Reliable personal transportation for required business travel
- Ability to work 100% onsite in Warrenton, VA with no exceptions
- Ability to travel up to approximately 20% to Northern Virginia and Front Royal area locations when required
- Must physically reside within the United States for the duration of the assignment
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future
- Must meet applicable agency screening requirements
Benefits
- No benefits are provided with this 1099 Contract role
- Required business travel expenses, including mileage and lodging when applicable, will be reimbursed directly by the agency
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