Role OverviewPerforms tasks related to the repair of client products, troubleshoots technical issues, and interacts with clients to address issues in a timely and accurate manner.
What You Will Do
Provide customer support, answer client questions, complete administrative tasks, and report activity in an accurate and timely manner.
Why It Might Be a Fit
Requires technical school certification or equivalent and 0-2 years of relevant experience, with previous customer service experience a plus.
Requirements
- Technical school certification or equivalent
- 0-2 years of relevant experience
- Previous customer service experience (plus)
- Valid OEM certifications
- Knowledge of relevant software and hardware
- Valid Driver's License
- Reliable transportation with valid registration and adequate insurance
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to drive long distances and occasional overnight assignments
- Ability to lift and move computer equipment up to 50 lbs.
- Basic repair tool kit ownership
]]>