e-COMMERCE/DEPARTMENT LEAD

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department.

What You Will Do

Meet/exceed customer expectations, perform responsibilities of selectors and customer attendants, train team members, troubleshoot equipment, and maintain organization and cleanliness.

Why It Might Be a Fit

Ability to work cooperatively, manage conflict, act with honesty and integrity, and follow directions.

Requirements

• Meet/exceed customer expectations
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews