e-COMMERCE/DEPARTMENT LEAD

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department, demonstrating the company's core values.

What You Will Do

Perform various responsibilities, including meeting customer expectations, training team members, and troubleshooting e-Commerce equipment.

Why It Might Be a Fit

Ability to work cooperatively in a high-paced environment, manage conflict, and follow directions.

Requirements

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults