e-COMMERCE/DEPARTMENT LEAD

Eloqua
Rochester Hills, MI
Category Operations
Job Description
Role Overview

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department, demonstrating company core values.

What You Will Do

Meet customer expectations, train team members, troubleshoot equipment, maintain supplies, and perform opening and closing procedures.

Why It Might Be a Fit

Ability to work cooperatively, manage conflict, act with honesty and integrity, and follow directions.

Requirements

  • Meet/exceed customer expectations
  • Ensure team members follow laws and company guidelines
  • Perform responsibilities of selectors and customer attendants
  • Train team members
  • Troubleshoot e-Commerce equipment and devices
  • Maintain supplies and organization
  • Report discrepancies and invalid temperature types
  • Perform opening and closing procedures
  • Learn and implement process improvements
  • Provide feedback on team members' performance
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