Role OverviewAssist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department, demonstrating the company's core values.
What You Will Do
Meet customer expectations, ensure team members follow laws and company guidelines, train selectors and customer attendants, troubleshoot equipment, and maintain organization and cleanliness.
Why It Might Be a Fit
Ability to work cooperatively in a high-paced environment, manage conflict, and act with honesty and integrity.
Requirements
- Meet/exceed customer expectations
- Ensure team members follow laws and company guidelines
- Train selectors and customer attendants
- Troubleshoot e-Commerce equipment and devices
- Maintain organization and cleanliness of staging areas and equipment
- Report pricing, scanning, item location discrepancies and invalid temperature types
- Perform required opening and closing procedures
- Learn and implement process improvements
- Provide feedback on team members daily performance and annual performance reviews
- Ability to work cooperatively in a high-paced environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
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