Role OverviewThe E-commerce Fulfillment Manager will own the day-to-day execution of the Austin fulfillment operation, leading the team and making decisions under pressure. The role requires a hands-on leadership style and a willingness to remain close to the operation and team.
What You Will Do
The manager will be responsible for daily fulfillment execution, people leadership, labor & staffing, performance & operational control, and continuous improvement. They will own daily performance, set priorities, monitor execution, and address operational problems early.
Why It Might Be a Fit
The ideal candidate will have experience leading frontline employees or teams, setting expectations, and holding people accountable for measurable results. They will have strong judgment, confidence in decision-making, and a structured approach to problem-solving.
Requirements
- Experience directly leading frontline employees or teams
- Experience setting expectations and holding people accountable for measurable results
- Strong judgment and confidence in decision-making
- Experience operating in a high-tempo environment with changing workload, staffing, and priorities
- Ability to quickly determine what matters most and focus the team accordingly
- Strong follow-through and personal accountability
- Ability to give clear feedback, coach employees, and address poor performance
- Comfort using operational metrics to manage performance
- Structured approach to problem-solving
- Hands-on leadership style and willingness to remain close to the operation and team
Benefits
- Salary: $80,000 - $85,000 per year
- Full-time employment
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