ECM Lead Care Manager

The ECM Lead Care Manager is responsible for improving care coordination, improving health outcomes, enhancing satisfaction, and reducing unnecessary healthcare utilization. This involves the coordination of medical, behavioral, and social services to address the full range of patient needs, focusing on those with complex and chronic conditions.

What You Will Do

Conduct outreach, interview and assess clients' needs, develop and implement personalized care plans, monitor and evaluate the effectiveness of care plans, and coordinate care across multiple providers and services.

Why It Might Be a Fit

The role requires experience in housing services, case management, and a passion for providing advocacy and in vivo support to individuals navigating complex social challenges. The ideal candidate will have strong coordination and networking skills, excellent advocacy and interpersonal skills, and the ability to work compassionately with diverse populations.

Requirements

• Bachelor’s degree in behavioral health, human services, public health, or a related field
• Two years’ experience in housing navigation, social services, or a related field with a focus on care management
• Community Health Worker certification preferred but not required
• Strong understanding of the housing sector, including affordable housing and fair-housing laws
• Excellent coordination and networking skills to work effectively with a variety of community partners and service providers
• Strong advocacy and interpersonal skills, with the ability to work compassionately with diverse populations
• Problem-solving skills and the ability to think critically to overcome housing barriers
• Ability to change direction as priorities shift
• Ability to relate to diverse populations in a culturally sensitive way
• High level adaptability and the ability to quickly integrate into different teams while maintaining program fidelity and compliance
• Knowledge of local social services and other community resources for underserved populations and severely low-income individuals and families
• Ability to professionally work under pressure with difficult or temperamental participants and staff
• Must show patience, compassion, and empathy to the participants that we serve
• Must possess excellent charting, recordkeeping, and professional writing skills for daily documentation
• Must be able to quickly assess and respond to a variety of situations, including medical emergencies, psychiatric emergencies, conflict resolution, de-escalation interventions, as well as other types of crises
• Computer skills and moderate experience using Microsoft Outlook, Word, and other MS Office applications is required
• Strong interpersonal skills, a team approach, and the ability to communicate effectively both orally and in writing are essential
• Demonstrated cultural competency in working with diverse, underserved, and the ability to communicate in Spanish is desirable
• Bi-lingual positions (if open) pay a 5% premium!
• Demonstrates and supports a culture of diversity, equity, inclusion and belonging
• Great collaborator with the ability to maintain professional, respectful, honest, and calm interactions with residents, staff, and outside partners is required
• Must be able to work as part of a multi-disciplinary team
• Must be comfortable facilitating groups and hosting events and activities
• Must be committed to the mission and values of Episcopal Community Services
• Must secure finger image screening and annual TB screening
• Must be able to travel to various sites, possess a driver’s license and have a clean DMV record
• Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation, and lifting of up to 25 lbs
• Demonstrate behavior that supports the organization’s mission, vision, and values
• Promote open communication and help create an environment where doing the right thing is expected and supported, not feared
• Adhere to all company and program best practices, policies and procedures
• Communicate effectively and model integrity, fairness, and ethical business practices

Benefits

• Industry leading healthcare benefits
• Dental insurance
• Vision insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship available
• Relocation assistance
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays