Role OverviewThe eCOA Technical Consultant is a customer-facing technical role that provides technical support for eCOA studies during the maintenance phase, investigates system issues, and works closely with clients and cross-functional teams.
What You Will Do
Provide technical support for eCOA studies, investigate and resolve technical questions and incidents, analyze system behavior and data, and communicate technical findings to clients and internal stakeholders.
Why It Might Be a Fit
The ideal candidate will have strong troubleshooting, communication, organization, and problem-solving skills, as well as the ability to manage multiple studies and time-sensitive requests.
Requirements
- Bachelor’s degree or equivalent experience
- Experience in technical support, customer support, software operations, or issue resolution
- Strong troubleshooting and analytical skills
- Ability to understand technical systems, workflows, and data
- Excellent written and verbal communication skills in English
- Strong organizational and time-management skills
- Ability to manage multiple priorities in a dynamic, fast-paced environment
- Excellent attention to detail
- Ability to explain technical concepts clearly to non-technical audiences
]]>