Ecommerce Support Specialist - (ZR_670)

Horizon Tech
Any Location, OH
Category Accounting
Job Description
Manage and support custom B2B eCommerce storefronts, assist franchisees, and ensure smooth operations of Web-2-Print and eCommerce platform. Coordinate with internal teams, franchise partners, and technical vendors to deliver seamless digital ordering experiences and actionable platform insights.

Requirements

  • 4–5 years of experience in eCommerce, Web-2-Print, or CMS-based platforms
  • Strong understanding of storefront management, product catalogs, and workflows
  • Basic HTML and CMS knowledge with troubleshooting ability
  • Highly organized with strong project management skills
  • Strong communication and customer support mindset
  • Detail-oriented with ability to manage multiple support requests simultaneously
  • Comfortable working independently in a remote environment
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