Edge Connectivity Specialist 1

HDR
Austin, CA
Category Accounting
Job Description
As an Edge Connectivity Specialist 1, support day-to-day operations of enterprise connectivity services, perform routine troubleshooting, and assist with network changes and implementation. Maintain documentation and follow security, change management, and governance standards.

Requirements

  • Experience supporting enterprise office networks, branch connectivity, or wireless environments.
  • Familiarity with firewall administration or network security concepts.
  • Experience with network monitoring or ticketing tools.
  • Foundational understanding of TCP/IP networking, switching, routing, DNS, DHCP, and VPN concepts.
  • Basic knowledge of firewalls, wireless networking, and enterprise WAN connectivity.
  • Familiarity with standard IT service management processes, including incident, request, and change management.
  • Ability to follow technical documentation, standards, and runbooks.
  • Strong troubleshooting aptitude and willingness to learn.
  • Strong written and verbal communication skills.

Benefits

  • Medical
  • Dental
  • Vision
  • Short and long-term disability
  • Life insurance
  • Employee assistance program
  • Paid time away
  • Parental leave
  • Paid holidays
  • Retirement savings plan with employer match
  • Employee referral bonus
  • Tuition reimbursement
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