Edge Connectivity Specialist 1

HDR
Olympia, CA
Job Description
As an Edge Connectivity Specialist 1 at HDR, the employee-owner will support the company's enterprise connectivity services, troubleshoot network incidents, and maintain documentation for circuits, network devices, and support procedures.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent relevant experience
  • Minimum 1 year of experience in network support, infrastructure support, or related connectivity operations
  • Foundational understanding of TCP/IP networking, switching, routing, DNS, DHCP, and VPN concepts
  • Basic knowledge of firewalls, wireless networking, and enterprise WAN connectivity
  • Familiarity with standard IT service management processes, including incident, request, and change management
  • Ability to follow technical documentation, standards, and runbooks
  • Strong troubleshooting aptitude and willingness to learn
  • Strong written and verbal communication skills

Benefits

  • Medical
  • Dental
  • Vision
  • Short and long-term disability
  • Life insurance
  • Employee assistance program
  • Paid time away
  • Parental leave
  • Paid holidays
  • Retirement savings plan with employer match
  • Employee referral bonus
  • Tuition reimbursement
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