Role OverviewThe Electronic Services Specialist II is responsible for performing advanced electronic services processing, investigations, and reconciliation activities that support the operational integrity of Eagle Community Credit Union. This role plays a key part in protecting the organization from risk while ensuring accurate and efficient handling of complex transactions.
What You Will Do
Perform advanced processing for ACH, wires, mobile deposits, disputes, and transfers, investigate suspicious activity and process fraud claims of moderate complexity, reconcile accounts and resolve complex discrepancies, and manage escalated issues from branches and departments.
Why It Might Be a Fit
Success in this position requires strong analytical skills, attention to detail, and the ability to balance risk management with a positive member experience, all while consistently demonstrating Eagle Community Credit Union’s ICARE values.
Requirements
- 2–5 years of electronic services or operations experience
- Strong knowledge of transactions, disputes, and reconciliation
- Experience handling fraud or investigations
- Strong analytical and problem-solving skills
- Ability to work independently
- Proficiency in Microsoft Office and core systems
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Flexible Spending Account
- 401(k) Matching
- Paid Time Off (PTO)
- Training Provided
- Tuition Reimbursement
- Volunteer Time Off
- Supplemental Insurance
- Employee Discounts
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