Eligibility Specialist 3 – Team Lead

As an Eligibility Specialist 3 – Team Lead, you'll make a difference in patients' lives every day, guiding and mentoring colleagues, and serving as a go-to resource for complex cases. You'll lead by example, build your leadership skills, and make a lasting impact on patients and colleagues alike.

What You Will Do

Lead, guide, and mentor colleagues, oversee day-to-day operations, serve as a patient advocate, conduct advanced screenings, and manage complex cases.

Why It Might Be a Fit

You'll be a dependable, solution-oriented professional who leads by example, collaborates effectively with patients, hospital partners, and internal teams, and has a genuine care for patients' needs and concerns.

Requirements

• High school diploma or GED
• Proficiency in English and Spanish
• 3+ years of experience in healthcare eligibility, financial counseling, case management, or patient advocacy roles
• Demonstrated leadership, mentoring, or training experience
• Advanced knowledge of state and federal assistance programs
• Strong organizational skills with ability to manage complex cases and multiple priorities
• Tech savvy with ability to efficiently navigate multiple software systems and platforms
• Ability to explain complex information clearly and empathetically to patients and colleagues
• Comfort working in fast-paced environments with changing priorities
• Ability to work independently and make sound decisions
• Genuine care for patients' needs and concerns with ability to establish a rapport with patients through empathetic communication
• Dependable, solution-oriented professional who leads by example and collaborates effectively with patients, hospital partners, and internal teams and colleagues
• Reliable transportation and a valid driver's license

Benefits

• Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
• Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners
• Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
• Learning & career development: premium LinkedIn Learning access and our SOAR development program
• Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
• Employee discounts: Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts