ELIGIBILITY SUPERVISOR - SES - 60020899

Requirements

• Supervise ESS Staff
• Communicate with, motivate, train and evaluate employees' performance
• Reviewing and analyzing error-prone and complex cases
• Conducting training and mentoring staff
• Planning, evaluating, leading and guiding staff towards continuous quality improvement
• Lead their team in such a manner that enhances customer service and the goals of the agency
• Excellent people skills
• Knowledge of public assistance program objectives and policies
• Knowledge of interviewing techniques
• Knowledge of methods of compiling, organizing and analyzing data
• Knowledge of applicable mainframe systems and software applications
• Excellent skills in operating a personal computer
• Ability to supervise people
• Ability to coordinate the operations and activities of a unit
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs
• Ability to develop and deliver public presentations
• Ability to investigate complaints
• Ability to meet and deal with the public in a variety of situations
• Ability to compose documents involving technical information
• Ability to interpret and apply regulation materials
• Ability to prioritize and meet deadlines
• Ability to establish and maintain effective communication
• Ability to communicate effectively both orally and in writing
• Ability to apply ethical business practices

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance