Role OverviewThis position is for an Eligibility Supervisor - SES in the Tampa Service Center in the Generic Unit and/or Transitional Unit. The individual occupying this position is responsible for determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services.
What You Will Do
Supervise ESS Staff, communicate with, motivate, train and evaluate employees' performance; plan and direct their work. Reviewing and analyzing error-prone and complex cases to evaluate the quality and quantity of services. Conducting training and mentoring staff.
Why It Might Be a Fit
Excellent people skills, knowledge of public assistance program objectives and policies, knowledge of interviewing techniques, and ability to supervise people, coordinate the operations and activities of a unit, interpret and apply complex information concerning policies and procedures related to ESS programs.
Requirements
- Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
- OR an Associate degree or higher from an accredited college or university can substitute for the experience.
- OR 60 semester hours or 90 quarter hours can substitute for the experience.
- Plus minimum of two years of processing experience in the Economic Self-Sufficiency Program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II).
- Must be willing to travel.
Benefits
- Bi-weekly salary range for this position is $1,577.46 - $2,869.69
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