Emergency Response Call Intake Specialist Internship

Requirements

• Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
• Assist with answering incoming emergency and non-emergency calls in a professional and timely manner
• Help document incident details accurately in internal systems (ALERT)
• Support routing calls to the appropriate team based on urgency and type of event
• Help track active calls and provide updates until they are handed off to the response team
• Gather key information from callers (location, incident details, materials involved, safety concerns)
• Maintain clear communication logs and assist with required documentation
• Communicate with clients and internal teams to help keep everyone informed
• Return calls, emails, and messages promptly to support timely service
• Monitor ongoing situations and assist with sharing updates as needed
• Follow company guidelines to maintain professionalism, accuracy, and confidentiality
• Attend Networking events within the internship program
• Complete a final project presentation

Benefits

• Competitive Pay $20/ HR
• Positive and safe work environments
• Opportunities for growth and development for all the stages of your career