End User Support Engineer

Caesars Entertainment
Jersey City, NJ
Job Description
We're looking for an End User Support Engineer to join our team at Caesars Digital. The ideal candidate will have 1-3 years of experience in IT support and a strong understanding of desktop hardware and software. The role involves providing technical support, maintaining desktop images, and developing a strategy for an efficient desktop user experience. The salary range for this position is $53,000 - $60,000 USD.

Requirements

  • Create audit reports requested by Compliance
  • Track and manage hardware and software, including asset inventory and licensing
  • Develop and maintain standardized desktop and laptop images
  • Build and deploy desktops and laptops as required using imaging software
  • Effectively utilize work order ticketing system to manage operational tasks
  • Provide desktop hardware and software troubleshooting and support
  • Maintain printers, projectors and other peripheral technology
  • Support impromptu company meetings and events by setup, configuration, and operation of required IT equipment
  • Provide specification and procurement of new software and hardware related to desktops and peripherals
  • Work with department managers to help make new hardware procurement decisions that intersect with IT equipment
  • Provide user assistance and coaching in the best practice use of existing software and hardware
  • Develop and maintain a strategy for an efficient and satisfying desktop user experience
  • Lead the implementation of new desktop software and major upgrades
  • Work closely with Network and System Administrators to address overlapping issues
  • Complete quarterly training as defined by supervisor
  • Perform other duties as necessary

Benefits

  • Medical, vision, and dental insurance
  • Life insurance
  • Disability insurance
  • 401(k)-matching program
  • Paid Personal Time Off
  • Paid company holidays
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