Role OverviewWe are seeking an End User Support Specialist 1 to join our team. Our managed services business needs a Desktop Support Specialist I (DSS I) to provide excellent end-user support and resolve potential or actual technical issues. The role involves troubleshooting software packages, hardware devices, and peripherals, configuring computer systems, and maintaining strict privacy and security practices.
What You Will Do
Troubleshoot technical issues, provide support for reported problems, install and configure desktop computer hardware and software, train users on computer hardware and software, track pending and completed computer help-desk requests, and perform regular system maintenance.
Why It Might Be a Fit
We seek a candidate with an Associate degree or better in Information Technology, Computer Science, or a related field, and relevant certifications such as CompTIA A+, Cisco Certified Entry Networking Technician (CCENT), and Cisco Certified Technician (CCT).
Requirements
- Associate degree or better in Information Technology, Computer Science, or a related field
- CompTIA A+ certification
- Cisco Certified Entry Networking Technician (CCENT)
- Cisco Certified Technician (CCT)
- Regular and reliable attendance
- Ability to work overtime to complete projects
- Strong attention to detail
- Strong organizational skills
- Ability to multitask and keep up in a fast-paced work environment
- Ability to utilize critical thinking to complete tasks
- Flexibility in scheduling to meet business needs
- Ability to work in an office environment
- Ability to sit for long periods of time
- Ability to utilize a keyboard and mouse
- Ability to work in front of a computer screen for long periods of time
Benefits
- Healthcare and Insurance
- 401(k) Savings Plan
- Accrued Paid Time Off (PTO)
- Employee Recognition and Rewards
- Employee Referral Bonuses
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