Role OverviewThe End User Support Specialist is responsible for supporting one or more State agencies with all of their end user technology needs, including maintenance and management of desktop computers, laptops, tablets, mobile devices, printers, and related hardware and software.
What You Will Do
The End User Support Specialist will troubleshoot and resolve issues with desktop/laptop/tablet/mobile device hardware, software, network connectivity, and other factors affecting systems operations and performance. They will also install, test, and support new and existing software, and assist customers with video conference setup, testing, and evaluation.
Why It Might Be a Fit
The ideal candidate will have strong communication and customer service skills, and experience with help desk/desktop support. They will be able to work independently, anticipate and plan technical requirements, and collaborate with other DoIT teams to resolve issues.
Requirements
- Associate's degree or higher (not required)
- 3+ years of Help Desk/Desktop support experience
- Strong communication and customer service skills
- A+ certification
- Network+ certification
- Security+ certification
Benefits
- Minimum salary rate: $31,667
- Median salary rate: $38,000
- 401(k) matches
- Life and disability insurance
- Financial wellness tools
- Annual performance reviews
- Tuition assistance
- Internal career growth opportunities
- Convenience/concierge benefits (virtual health visits, commuter perks, pet insurance, entertainment discounts)
- Wellness programs (healthcare coverage, wellness programs, flu shots, biometric screenings)
- Recognition (annual awards, service anniversaries, referral bonuses, peer-to-peer shoutouts)
]]>