Role OverviewThe Endpoint Support Technician will be responsible for migrating approximately 70 end users from Azure Virtual Machines (VMs) to physical, hybrid-joined Windows laptops. This is a hands-on, user-facing project that involves converting devices, provisioning software, coordinating loaner equipment, and decommissioning Azure VM workloads. The Technician will own execution of the migration from start to finish.
What You Will Do
Coordinate with end users to schedule and manage the laptop swap process, issue temporary Autopilot loaner laptops, collect and convert existing laptops, manage and update computer objects, install and configure software images, and support users during a defined grace period.
Why It Might Be a Fit
The ideal candidate will have hands-on experience managing Windows devices with Microsoft Intune, solid working knowledge of on-prem Active Directory and Entra ID, and direct experience converting devices between Azure AD/Entra-joined and hybrid-joined states.
Requirements
- Hands-on experience managing Windows devices with Microsoft Intune
- Solid working knowledge of on-prem Active Directory and Entra ID
- Direct experience converting devices between Azure AD/Entra-joined and hybrid-joined states
- Familiarity with an endpoint management platform such as NinjaOne
- Comfortable imaging/provisioning laptops and installing software packages
- Experience working directly with end users in a white-glove, hands-on support capacity
- Basic understanding of Azure Virtual Machines
Benefits
- Competitive compensation package
- Health care plans
- 401(k)
- Top-tier benefits
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