Role OverviewThe Endpoint Operator Specialist II provides on-site technical support and IT asset management under moderate supervision, ensuring a high-quality end-user experience through reliable system performance and responsive service delivery.
What You Will Do
Diagnoses and resolves simple to moderately complex technical issues with hardware, software, and office equipment, provides support to employees or customers regarding technical inquiries, and maintains and tracks the lifecycle of IT assets within the inventory database.
Why It Might Be a Fit
We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. We offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.
Requirements
- Minimum of 18 months of experience in PC and hardware support, IT Help Desk support or technical customer support
- Strong experience providing technical support in customer-facing IT environments
- CompTIA: A+, Network+
- Microsoft: Certified Fundamentals
- Google IT Support Professional Certificate
Benefits
- Comprehensive benefits designed to support your physical, mental, and financial health
- Dental insurance
- Vision insurance
- Paid holidays
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness
- Visa/relocation support
- Remote flexibility
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