Energy Services Intake Worker

The Energy Services Intake Worker provides initial contact and guidance to appropriate services for person(s) seeking benefits under public assistance programs. They determine eligibility for Wisconsin Home Energy Assistance Program (WHEAP) and conduct interviews with individuals requesting assistance with energy and interactive home heating needs.

What You Will Do

Perform initial screening, provide information on eligibility criteria, review and make preliminary determination of eligibility, conduct interviews, evaluate financial and non-financial criteria, make referrals, research and interpret policies, provide outreach services, and attend initial and on-going training.

Why It Might Be a Fit

The ideal candidate has strong interpersonal skills, knowledge of public assistance program policies and procedures, and the ability to communicate effectively both orally and in writing. They must also be able to work independently, maintain confidentiality, and make decisions sometimes immediately.

Requirements

• High school diploma or equivalent
• Valid driver's license
• Reliable, insured vehicle
• Employment will be conditional upon successful completion of criminal background check
• Knowledge of public assistance program policies and procedures
• Skill in interviewing techniques to elicit and probe for information
• Ability to communicate effectively both orally and in writing, including public speaking, interviewing, counseling, investigating, and fact finding
• Ability to establish and maintain effective working relationships with other employees and the public, with skill in relating to individuals with various types of disabilities
• Ability to work independently
• Ability to maintain a high level of confidentiality
• Excellent problem-solving skills (able to think on your feet)
• Ability to make decisions sometimes immediately
• Excellent multi-tasking skills
• Excellent listening skills
• Must be accurate and detail oriented
• Good organizational skills
• Strong sense of customer service
• Excellent time management skills