EnerStaff LLC

Requirements

• 1-2 years in Accounts Receivable and/or Collections
• Proven experience managing open invoices and customer payment cycles
• High school Diploma or Equivalent
• Experience with D365 Finance & Operations or similar ERPs
• Strong ability to document collection activity directly in the ERP
• Skilled in Excel for aging reviews, account tracking, and reporting
• Experience making outbound collection calls to customers
• Professional and confident in resolving payment issues
• Timely and accurate in responding to customer and internal emails
• Able to manage a portfolio of accounts and prioritize collections efforts
• Strong problem-solving skills to identify root causes of delinquency
• Ability to handle account disputes and work cross-functionally toward resolution
• Knows when and how to appropriately escalate high-risk accounts, non-payment, or billing concerns to leadership
• Consistently adds detailed notes on customer interactions and follow-ups
• Able to follow procedures and escalation workflows
• Can work independently once trained while staying aligned with team priorities
• Must have a go-getter attitude and strong team spirit
• Positive, proactive mindset with willingness to support the broader AR function