Engagement Center Specialist I

First Commonwealth Bank
Any Location, PA
Category Operations
Job Description
Handles incoming service calls from clients, completes client follow up, makes outbound client service and support calls, and initiates client conversations to determine and address client needs.

Requirements

  • Handles incoming service calls from customers
  • Completes client follow up resulting from inbound calls
  • Makes outbound client service and support calls
  • Initiates and actively participates in client conversations
  • Maintains current and detailed knowledge of all bank products and services

Benefits

  • 401k Matching
  • Generous Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
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