Role OverviewThe Engagement Coordinator serves as a point of contact and personal Concierge for all new residents as they transition into the Community, as well as those residents who are at risk for departing due to a need for ongoing support acclimating to the Community.
What You Will Do
Proactively use your magnetic personality to create positive relationships with our new residents, assisting in the pre-move-in process and facilitating communications to ensure a seamless experience for the resident and families. Provide a new resident orientation experience that is personalized and helps all new residents acclimate to their apartment, community, fellow residents, and members of the Oakmont Team.
Why It Might Be a Fit
Must be highly motivated and able to work with little direction at times or with a sense of urgency and specific instruction at other times. Must successfully complete all pre-hire requirements, including a criminal background clearance or exemption, prior to beginning work.
Requirements
- Senior living industry experience preferred, plus customer service experience in a similar setting required (e.g. luxury hotel, day spa, country club, etc.)
- Proficiency with current technology; ability to connect seniors to current applications to remain connected.
- Sales or marketing experience in a related field is highly desirable; the ability to coordinate events or activities is a plus.
- Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
Benefits
- Medical, Dental, and Vision benefits
- Vacation, Personal Day, Sick Pay, Holidays
- Complimentary Meals
- Bonus Opportunities
- Company Paid Life Insurance
- Team Member Discount Program (LifeMart)
- 401(k) Savings Plan with Company Match
- Recognition Programs
- Student Loan Refinancing
- Pet Insurance
- Employee Assistance Program
- Emergency Financial Assistance
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