Role OverviewThis part-time role averages 20 hours per week, handling inbound and outbound customer interactions, promoting the company positively, and providing prompt and accurate customer service.
What You Will Do
Conduct customer interaction support, utilize reference materials to drive resolutions, document customer interactions, and meet department expectations.
Why It Might Be a Fit
The role requires strong interpersonal skills, effective verbal and written communication skills, and the ability to problem solve and adapt to changing environments.
Requirements
- Working knowledge of computer operations
- Strong interpersonal skills
- Effective verbal and written communication skills
- Ability to communicate effectively with people from diverse population
- Ability to problem solve and adapt to changing environment
- Strong computer skill proficiency in the knowledge of and use of Microsoft word, spreadsheet operations, and internet navigation
- Typing skills of 35-40 wpm, preferred
- Ability to use multi-screen
- Ability to work a flexible schedule
- Ability to multi-task
- Medicaid managed care of insurance industry, preferred
- Managing customer concerns and sales experience, preferred
Benefits
- No benefits provided due to part-time status
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