Engineer II, IT Service Delivery

The primary purpose of this position is to design, build, secure, deploy, and support enterprise Salesforce solutions with a strong emphasis on Agentforce, AI-enabled service experiences, automation, integration, and operational reliability.

What You Will Do

Lead technical design, development, configuration, testing, deployment, and support of Salesforce applications, with emphasis on Agentforce Agents, Service Cloud, ITSM, workflow automation, and AI-enabled user experiences.

Why It Might Be a Fit

This position requires experience with Salesforce engineering, AI-enabled service experiences, automation, integration, and operational reliability, as well as strong technical leadership and mentoring skills.

Requirements

• Minimum of six (6) years of Salesforce platform development experience, including Apex, Lightning Web Components, Flow, SOQL/SOSL, APIs, web services, data model design, and enterprise release practices.
• Minimum of three (3) years of experience delivering Salesforce Service Cloud, Experience Cloud, Financial Services Cloud, ITSM, case management, Knowledge Management, or comparable enterprise service workflows.
• Minimum of two (2) years of hands-on experience with Salesforce AI, Agentforce Agents, Data 360, Prompt Builder, Model Builder, knowledge grounding, conversational automation, or comparable enterprise AI/agent technologies.
• Minimum of five (5) years of experience with application development, application delivery pipelines, source control, testing, deployment automation, and production support.
• Minimum of three (3) years of experience integrating Salesforce with enterprise platforms through APIs, middleware, MuleSoft, event-driven architectures, or comparable integration patterns.
• Experience operating in a regulated environment with attention to privacy, data protection, access control, change management, auditability, and production readiness expectations.

Benefits

• Organizational performance based annual bonus
• Individual performance based annual bonus
• Pay Transparency