Role OverviewAs an Engineer III, Provisioning & Services, you'll help bring connectivity services to life by evaluating, testing, and supporting devices that connect small and medium-sized business customers. You'll work hands-on with DOCSIS cable modems, PON optical network terminals, and Wi-Fi gateways.
What You Will Do
You'll evaluate and qualify devices, build reliable provisioning, conduct lab and field testing, translate requirements into CPE specifications, and solve challenging technical issues.
Why It Might Be a Fit
You'll have the opportunity to work with a team to introduce new technology, solve complex problems, and improve the customer experience.
Requirements
- 3–5 years of experience in CPE engineering, cable/telecom access network engineering, or a related technical role
- Working knowledge of DOCSIS 3.0/3.1/4.0 technology and cable modem provisioning
- Experience with GPON and/or XGS-PON technologies and ONT configuration and provisioning
- Familiarity with Wi-Fi standards (802.11ac/ax), wireless gateways, and mesh Wi-Fi systems
- Hands-on experience with TR-069/TR-369 (USP) device management protocols and ACS platforms
- Strong troubleshooting, lab testing, and root-cause analysis skills
- An understanding of business connectivity needs, including reliability and service-level agreement (SLA) expectations
- Clear communication skills and the ability to manage projects and collaborate across technical and business teams
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- 401(k) with company match
- Paid time off
- Company holidays
- Tuition reimbursement
- Employee broadband discounts
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