Engineer

Requirements

• Bachelor's Degree preferred; or minimum of high school diploma (or equivalent) and 5 years of experience in an IT or MSP role required.
• Prior experience working in a service desk or a technical call center environment.
• A minimum of 4 years experience supporting Cisco UC Applications and hardware
• Familiarity with Active Directory, DNS, and DHCP
• Ability to provide technical support over the phone; good telephone skills, professional demeanor, previous customer service experience strongly preferred.

Benefits

• Comprehensive benefits package
• Medical, dental, and vision plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Income protection through disability and life insurance
• 401(k) with company match
• Unlimited PTO
• Paid company holidays
• Hybrid/remote work
• Paid bonding leave for eligible employees
• Employee discounts
• Employee Assistance Program (EAP)
• Accident, critical illness, long-term care, and hospital indemnity coverages
• Legal and identity theft protection
• Pet insurance
• Supplemental life insurances
• Referral bonuses
• Charitable donation matching
• Allowances for eligible roles