Engineering Manager - Customer Experience AI

Coinbase
Any Location, TX
Category Engineering
Job Description
Coinbase is seeking an Engineering Manager to lead and scale the team responsible for Coinbase’s Help Center and automated chat resolution platform. The role will define and drive technical strategy and execution for AI-assisted self-serve support—improving resolution rates and customer experience while meeting security, compliance, reliability, and cost goals.

Requirements

  • 8+ years of software engineering experience
  • 2+ years leading high-performing teams (hiring, coaching, performance management, team health)
  • Strong technical foundation with deep understanding of engineering best practices
  • Experience building and operating scalable, distributed systems with strong reliability, performance, and security standards for customer-facing services
  • Execution-focused leader who can navigate ambiguity, set clear priorities, and deliver measurable outcomes in fast-moving environments

Benefits

  • Competitive salary
  • Equity and bonus eligibility
  • Benefits (including medical, dental, and vision)
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