Role OverviewThe Engineering Technician is a key support role in the Electrical Performance Products group, requiring extensive product knowledge, good organizational skills, and good communication skills. This position will serve as the primary technical resource responsible for responding to customer technical inquiries, product performance testing, process improvement, and updating technical documentation.
What You Will Do
Provide technical support to Customer Service and customers via phone, email, chat, or hubspot systems, troubleshoot product issues, identify root causes, and recommend solutions, assist with product development, revisions, and updates.
Why It Might Be a Fit
This position requires strong technical skills, good organizational skills, and good communication skills. The ideal candidate will be able to work independently and as part of a team, and will be able to troubleshoot complex technical issues.
Requirements
- Technical support experience
- Product knowledge
- Good organizational skills
- Good communication skills
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