Enhanced Services Specialist

Alera Group is looking for an Enhanced Services Specialist. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

• Process dependent eligibility verification requests, review documentation, and support compliance audits

• Assist with carrier billing reconciliation, identify discrepancies, and validate data accuracy using internal systems

• Respond to Tier 1 inquiries from employees, HR, and broker partners on verification, billing, and benefits access

• Troubleshoot basic system issues (logins, navigation, password resets) and escalate complex cases as needed

• Maintain accurate records, support documentation tracking, and perform quality assurance checks

• Participate in training, contribute to SOP updates, and recommend workflow improvements

• Collaborate with team members and internal partners to ensure compliance, accuracy, and service efficiency

• Bachelor’s degree in Business, HR, or related field preferred

• 1+ years of experience in benefits administration, billing reconciliation, or customer service

• Familiarity with benefits technology (DependentsAudit, Tabulera, Employee Navigator, bswift, etc.)

• Proficiency in Excel (data entry, filtering, formulas) and CRM/ticketing systems (e.g., Zoho)

• Strong attention to detail, communication skills, and ability to manage multiple priorities

• Completion of internal training programs with active engagement in professional development

• Commitment to ongoing education, certifications, and staying informed on industry trends

This job is fully remote. Preference to Central or Eastern time zones. 

Anticipated annual pay range is $45,000 - $55,000, depending on experience. 

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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