Enrollment Coordinator

IWP
Any Location, MA
Category Healthcare
Job Description
IWP is seeking a dedicated and compassionate Enrollment Coordinator to join our team. The role will educate patients about IWP's services and guide them through the enrollment process. The Enrollment Coordinator will serve as the initial point of contact for patients referred by law firms and practice groups, coordinating and following up with patients to ensure a smooth first experience with IWP.

Requirements

  • 2+ years of customer service experience (inside sales, account management, call center, hospitality or other client facing roles)
  • Healthcare industry experience is a plus
  • Bilingual in Spanish (required)
  • Strong Problem-solving abilities and a proactive mindset
  • Excellent organization and time management skills
  • Exceptional attention to detail and commitment to accuracy
  • Clear, professional verbal and written communication skills
  • Ability to thrive in a fast moving, team-oriented call center environment
  • Flexibility and adaptability in response to changing priorities or procedures
  • Proficient documentation and follow up skills

Benefits

  • Competitive salary
  • Generous benefits
  • Opportunities for growth and development
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