Role OverviewThe Enrollment Coordinator is responsible for handling all incoming inquiries and referrals, as well as member enrollment and disenrollment processing for Nascentia Health insurance plans. Performance Responsibilities include responding to enrollment inquiries, answering calls, and determining plan eligibility.
What You Will Do
The Enrollment Coordinator will respond to enrollment inquiries, answer calls, determine plan eligibility, create Electronic Health Records, process enrollment files, and track key performance indicators.
Why It Might Be a Fit
This role requires strong interpersonal, communication, and problem-solving skills, as well as the ability to stay calm in difficult situations and handle confidential information.
Requirements
- High school diploma
- Associates degree preferred in related field
- 2 or more years' experience in customer service and/or healthcare field
- Strong interpersonal, communication, and problem-solving skills
- Ability to stay calm in difficult and stressful situations
- Demonstrates discretion in handling confidential and sensitive information
- Strong working knowledge of, and experience using a wide variety of software platforms including Microsoft Office Suite
Benefits
- Competitive Salary
- Retention Bonuses
- Internal Mentoring Program
- 401K with generous Employer match
- On-Site Gym (free for all employees)
- Medical, Dental, Vision plans
- Tuition Reimbursement
- Partially funded HSA
- Employee Recognition Platform
- Paid Time Off, Holidays, Sick and Extended Sick Leave
- Short/Long term Disability
- Employee Assistance Program (EAP)
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