Enterprise Account Manager

Replit
Any Location, CA
Category Customer Service
Job Description
Replit is seeking an Enterprise Account Manager with strong communication skills to drive retention, expansion, and customer success. The role offers a distinctive opportunity for people who excel in client-facing situations and have a passion for customer success and AI.

Requirements

  • 3-5+ years of experience in Customer Success, Enterprise Account Management, or technical sales role, preferably in SaaS or developer tools
  • Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
  • Proven track record of meeting or exceeding renewal and expansion revenue targets
  • Experience managing customer relationships from onboarding through renewal and expansion
  • Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
  • Ability to quickly learn and articulate the value of new technologies to diverse customer segments
  • Strong problem-solving skills and consultative approach to customer challenges
  • Self-motivated with excellent time management and organizational skills for managing multiple accounts
  • Passion for technology and staying current with industry trends, particularly AI and automation
  • Comfort with data analysis to drive customer success metrics and identify growth opportunities

Benefits

  • Competitive Salary & Equity
  • 401(k) Program
  • Health, Dental, Vision and Life Insurance
  • Short Term and Long Term Disability
  • Paid Parental, Medical, Caregiver Leave
  • Commuter Benefits
  • Monthly Wellness Stipend
  • Autonomous Work Environment
  • In Office Set-Up Reimbursement
  • Flexible Time Off (FTO) + Holidays
  • Quarterly Team Gatherings
  • In Office Amenities
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