Enterprise AI adoption lead (Central)

Writer
Austin, IL
Category Customer Service
Job Description
WRITER is looking for a customer success professional to own deployment and activation success across a customer portfolio, building programs, communities, and frameworks that turn AI investment into measurable outcomes.

Requirements

  • At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
  • Deep experience understanding customer use cases
  • Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops
  • Ability to connect platform usage to business outcomes and articulate ROI
  • AI & technical proficiency
  • Ability to demonstrate use cases and articulate business value

Benefits

  • Generous PTO, plus company holidays
  • Medical, dental, and vision coverage for you and your family
  • Paid parental leave for all parents (12 weeks)
  • Fertility and family planning support
  • Early-detection cancer testing through Galleri
  • Flexible spending account and dependent FSA options
  • Health savings account for eligible plans with company contribution
  • Annual work-life stipends for: Wellness stipend for gym, massage/chiropractor, personal training, etc., Learning and development stipend
  • Company-wide off-sites and team off-sites
  • Competitive compensation, company stock options and 401k
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