Enterprise Client Manager

Hike Medical Co
Boston, MA
Job Description
Hike Medical is seeking an Enterprise Client Manager to lead customer success for large-scale enterprises and complex relationships. The role involves managing a high-profile portfolio of customers, leading onboarding and rollout plans, and driving adoption and renewal opportunities.

Requirements

  • 2–3 years of benefits consulting experience with firms such as AON, Mercer, WTW, Gallagher, Lockton, etc.
  • At least 1 year of experience at a digital health employee benefit technology organization in onboarding, implementation, customer success, or account management.
  • Healthcare, employer benefits, MSK, occupational health, or med-device experience
  • Experience working with large enterprises and complex programs
  • Deep understanding of the HR/benefits buyer
  • Proven ability to concurrently manage many high-profile accounts in a high-pressure environment
  • Track record of driving adoption, renewals, and expansion in an existing book of business
  • Exceptionally strong relationship-building and communication skills, from operators to C-suite
  • Highly organized with a strong system for keeping projects, stakeholders, and actions on track
  • Experience partnering with Sales, Operations, Product, and Support

Benefits

  • Competitive cash compensation
  • Equity
  • Full medical, dental, and vision coverage
  • $15K relocation bonus
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