Enterprise Customer Success Manager

Probook
New York, NY
Category Sales
Job Description
Probook is seeking an Enterprise Customer Success Manager to own a portfolio of its largest and most strategic accounts, driving outcomes and growth through effective customer relationships and commercial acumen.

Requirements

  • NYC-based
  • 3-10 years in B2B SaaS Customer Success
  • Startup experience preferred (Series A–D)
  • Demonstrated ownership of a book with $100K+ ACV accounts
  • Experience managing multi-stakeholder accounts with 3+ decision makers or business units
  • Proven track record running executive-level business reviews and owning commercial conversations

Benefits

  • Comprehensive medical, dental, and vision
  • $500 monthly Ramp card for commuting, meals, gym, etc.
  • Good office snacks
  • $25 in nightly DoorDash credit
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