Enterprise IT Administrator

Requirements

• Administer and support of NetSuite (ERP), and integrated systems, including RF‐Smart (Warehouse/Shipping), Streamline, NetSuite Pay, Adaptive, TrueCommerce, and related integrations.
• Administer and support ServiceNow Customer Service Management (CSM), including integrations that support the member services team.
• Administer and support Salesforce (CRM), ensuring reliable data flow and integration support for the internal sales organization.
• Plan, prioritize, and manage ERP/CRM/CSM enhancements and integration projects.
• Provide technical support for system issues related to ERP/CRM/CSM.
• Conduct system testing, integration validation, and QA processes to ensure new and updated solutions meet GOVX’s reliability, performance, and availability standards.
• Troubleshoot and resolve integration, workflow, and data‐quality issues across all connected platforms.
• Identify ERP/CRM/CSM risks and recommend improvements to enhance system stability and operational resilience.
• Maintain custom solutions using SuiteScript, SuiteQL, RESTlets, Boomi, MuleSoft, and application‐level code to automate and optimize logistics workflows.
• Manage data integrations between ERP, CRM, and CSM systems using Boomi, MuleSoft, Microsoft Fabric and internal systems.
• Work closely with logistics, operations, sales, and service teams to understand processes, challenges, and system requirements and design and manage solutions to support them.
• Translate business needs particularly supply chain and logistics workflows into technical specifications and system enhancements.
• Ensure all solutions align with GOVX’s operational standards and strategic objectives.
• Produce comprehensive documentation for ERP/CRM/CSM configurations, customizations, integration of workflows, and logistics processes.
• Create and maintain internal knowledge of assets to support continuity, onboarding, and cross‐team understanding.
• Deliver training sessions to ensure teams can effectively use EPR, CRM, and CSM system enhancements.
• Partner with managers to deliver logistics‐related technology initiatives on time and within scope.
• Provide clear, timely communication to leadership regarding system performance, risks, and upcoming changes.

Benefits

• Paid Time Off
• Paid Sick Leave
• Paid Holidays
• 401(k) plan with discretionary match available
• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Account (FSA), Health Savings Account (HSA)
• Voluntary benefits including Critical Illness, Group Accident, Short Term Disability and Voluntary Life
• Employee Referral Program
• Discounts on the GOVX website